Refund policy

If your order is defective, damaged, or you receive the wrong item, we will evaluate the issue and work to exchange your item. We do not guarantee items will be in stock in case of exchanges. We recommend placing a new order online for the desired item and requesting a return for the item you wish to exchange. This will help ensure you get the desired item while it is still in stock. In the case of damaged or incorrect items received, items will be replaced if we are informed within 14 days of purchase.

To initiate an exchange, you can contact us at info@sammiedow.com. If your order is damaged and your exchange request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at info@sammiedow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We do not offer refunds.